Return, Refund & Cancellation Policy

Eligible merchandise may be returned within 14 calendar days of the purchase date for in-person purchases or within 14 calendar days of confirmed delivery for shipped orders.

To qualify for a return:

• The item must be unused, unopened, and in its original condition.
• Original packaging, tags, accessories, and inserts must be included.
• Proof of purchase is required.
• A return must be requested within the 14-day return period.

Approved refunds will be issued to the original form of payment after the returned merchandise has been received and inspected.

Original shipping and delivery charges are non-refundable unless the return is due to an error by Surprize Prize.

Because of the nature of many of our products, the following items are final sale unless they arrive damaged or defective:

• Opened or used squishies
• Opened or used sensory toys and fidgets
• Blind bags, mystery bags, and mystery products once opened
• Lucky Scoops and other surprise or mystery selections
• Customized or personalized products
• Clearance or items marked “Final Sale”
• Gift cards
• Promotional or giveaway items
• Products damaged after purchase through misuse, improper handling, or normal wear

We cannot accept returns of opened sensory products because they are handled directly by customers and may not be suitable for resale.

Part of the fun of Surprize Prize is not knowing exactly what you'll get!

Because Blind Bags, Mystery Items, and Lucky Scoops are selected or revealed at random, the specific item, character, color, style, or design received is not guaranteed.

These items cannot be returned or exchanged because a customer received a duplicate or did not receive the particular design they hoped for.

If a mystery item arrives damaged or defective, please contact us and we will work with you to make it right.

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 3 calendar days of receiving your order.

Please include:

• Your name
• Order number or proof of purchase
• A description of the problem
• Clear photos of the item and packaging when possible

Depending on the circumstances, we may offer a replacement, exchange, store credit, or refund.

If Surprize Prize made an error with your order, you will not be responsible for reasonable return shipping costs.

Eligible unopened merchandise may be exchanged within the 14-day return period, subject to product availability.

If the replacement item costs more than the original item, the customer will be responsible for the difference. If it costs less, the remaining balance may be refunded or issued as store credit.

Mystery products and Lucky Scoops cannot be exchanged based on the item received.

Before mailing a product back to us, please contact Surprize Prize for return instructions.

Do not send merchandise to the Surprize Prize business address without receiving return instructions first.

Customers are responsible for return shipping costs for standard returns unless the product was damaged, defective, or incorrectly shipped by Surprize Prize.

We recommend using a trackable shipping method. Surprize Prize is not responsible for returned packages that are lost during shipping.

Registration fees help Surprize Prize reserve space, supplies, staffing, prizes, activities, and materials for each event.

Unless a specific event listing states otherwise:

• Cancellations made 7 or more days before an event may receive a full refund.
• Cancellations made 3 to 6 days before an event may receive a credit toward a future eligible Surprize Prize event.
• Cancellations made less than 72 hours before an event are non-refundable.
• No-shows are non-refundable.

Event credits, when offered, must be used within 12 months unless otherwise stated.

If Surprize Prize cancels an event and does not provide an acceptable replacement date, registered participants will receive a full refund of the amount paid directly to Surprize Prize.

Surprize Prize is not responsible for unrelated expenses such as transportation, lodging, parking, or other costs incurred in connection with an event.

Fees charged for personal shopping services compensate Surprize Prize for the time spent searching, sourcing, communicating, purchasing, and coordinating products.

Once personal shopping services have begun, personal shopping and service fees are non-refundable.

If merchandise is purchased from another retailer on a customer's behalf:

• The original retailer's return and refund policy applies to that merchandise.
• A return cannot be guaranteed by Surprize Prize.
• The customer is responsible for any retailer restocking fees, return shipping costs, or other return-related expenses unless otherwise agreed in writing.
• Personal shopping fees remain non-refundable even if merchandise is later returned to the original retailer.

Custom, special-order, or hard-to-find items may be final sale.

Products purchased through Amazon, Eventbrite, a marketplace, retail partner, or another third-party platform may also be subject to that platform's return and refund requirements.

When a third-party platform processes the transaction, its applicable policies may control how the refund or return is completed.

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be submitted to the original payment method. The amount of time required for the refund to appear in your account depends on your bank, credit card company, or payment provider.

Shipping, delivery, service, and processing fees are generally non-refundable unless required by law or the refund results from an error by Surprize Prize.

Customers are responsible for providing a complete and accurate shipping address.

Orders returned to Surprize Prize because of an incorrect address, refused delivery, or other customer-related delivery issue may be refunded for the eligible merchandise after the package is received, minus original shipping charges and any additional shipping or carrier fees incurred.

If a returned product was purchased as part of a bundle, promotion, discount, or “Buy One/Get One” offer, the refund may be adjusted to reflect the promotional value actually paid for the items being kept.

Free promotional items associated with a returned purchase may also need to be returned.

Surprize Prize reserves the right to refuse a return, refund, or exchange when there is evidence of fraud, excessive returns, product tampering, misuse, or abuse of this policy.

Questions about a return, damaged product, event cancellation, or refund can be sent to:

Surprize Prize™
Email: surprize1prize@gmail.com

Please include your name and order number or event information so we can assist you as quickly as possible.

This policy does not limit any rights or remedies that customers may have under applicable federal, state, or local consumer protection laws.

Surprize Prize™ reserves the right to update this policy as the business, products, services, and events evolve. The policy in effect at the time of purchase will generally apply to that transaction.